Frequently asked questions
I didn't get the confirmation email. Check your spam folder. If it isn't there, request another one from the sign-in screen.
I forgot my password. On the sign-in screen, I FORGOT MY PASSWORD, and you'll get a link by email.
How do I use the map with no signal? Download it before you go, on Wi-Fi: SETTINGS → OFFLINE MAPS. Without Pro you can have one country; with Pro, both Spain and Portugal.
Recording stops with the screen off (Android). Some phones close apps to save battery. In SETTINGS → BATTERY AND DIAGNOSTICS, tap FIX next to the battery.
How do I cancel Dustrek Pro? In the store where you bought it: Google Play (Subscriptions) or on your iPhone (Settings → your name → Subscriptions). If you change phones, SETTINGS → DUSTREK PRO → RESTORE PURCHASES.
I want to report a route or a profile. On the route page, REPORT; on a profile, "⋯" → REPORT. We review every report within 24 hours. You can also email us.
I want to delete my account. How to do it and what is deleted: delete your account.
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