From the app (the quickest way)
- Open Dustrek and sign in.
- Go to SETTINGS → YOUR ACCOUNT.
- Tap DELETE THE ACCOUNT and confirm with your password. If you sign in with Google or Apple, you will be asked to sign in again first.
Without the app
Email legal@dustrek.com from your account's email address and say you want it deleted. It is done the same way, within the same period, and we reply within one month at the latest.
What happens
- Right away, the account is closed and nobody can see it. You leave your groups and their rides: groups you own pass to another member or, if you are alone, are removed. Your routes stop being visible, including those shared by link.
- After 30 days everything is erased: your account and profile, your routes with their files and photos, your lists, who you follow and who you block, and your usage statistics. Your comments and likes are erased as soon as you ask.
What is kept
- The data of each Pro purchase (identifier, product, date and amount), blocked and with nothing else that identifies you, for the period required by law: six years. Then it is erased.
- Reports you made, without your name, until one year after they are resolved.
Your subscription is not cancelled automatically. If you have Dustrek Pro, cancel it in the store where you bought it: Google Play (Subscriptions) or on your iPhone (Settings → your name → Subscriptions). Deleting the account does not cancel it.
Only want to delete some things? In the app you can delete routes, photos and your profile photo, take routes out of your lists or delete lists, delete your comments and leave a group, without deleting the account.
More detail in the privacy policy.